Key4 Property is a full service real estate company, offering a wide range of services to landlords. Our professional staff are responsive to the problems facing both ownership and management in all facets of residential property management including building repairs, maintenance, accounting and invoicing. Our agents have the skills and experience to help maximise the value of your investment.

 

 

Property Management Services

Building Management

Investment Property

 

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Welcome to Key4 Property

Key4 Property is a full service real estate company, offering a wide range of services to
landlords. Our professional staff is responsive to the problems facing both ownership and
management in all facets of residential property management including building repairs,
maintenance, accounting and invoicing. Our agents have the skills and experience to help
maximise the value of your investment.

Since the commencement of our business, we have grown to become a trusted and allencompassing,
one-stop property provider. Our core businesses are:

• Property Development sales & acquisitions
• Project Marketing
• Property Research
• Property Investment
• Project Management
• Building Management
• Property & Tenancy Management

Each member of our staff appreciates the situation and issues faced by landlords, with many
of our team having investment properties ourselves. This knowledge enables us to uniquely
strive to combine new ideas and innovation to provide exceptional service and advice.

We give you our assurance that we will be acting at all times in your best interest!

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Menu…

4 Building Manager / Senior Property Manager…
5 Property Management…
5 Building Management…
8 Our Services…
9 Why Choose Us…
10 Peace of Mind for Absent Landlords…
10 Code of Conduct…
11 Our Fees…
12 Our Management Partners…
13 Frequently Asked Questions explained…

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Property Services Manager…

Key4 Property understands that highly trained and experienced staff is necessary to provide
exceptional service. When Key4 Property manages your investment property, you have our
assurance that we will be acting at all times in your best interests.

“Our service is underpinned by our belief
that we work in the best interest of our
client. This partnership develops into a
trusting relationship, and this is so
important when investing in property”

Daniel Stanaway
Property Services Manager
daniel@key4property.com.au

With experiences in Property and Building Management, Affordable Housing, and Property
Development & Planning, Daniel is a seasoned Property Management professional. He
holds a full Real Estate Licence, a strong understanding of legislative requirements and
demonstrates a meticulous approach to property management. His dedication to detail,
professionalism and most importantly, his enthusiasm is highly regarded amongst investors
and tenants alike.

“Dan is very meticulous and helpful. Every time we have
contacted him with issues we have had with our unit/lease
he has been quick with helping us resolve them. Dan is also
very friendly and easy to deal with”.
– Neelam Fagoonee (tenant)

“Dan is excellent at what he does! He helped me through
the minefield of NRAS and was continually on the ball to
make sure both my tenants and myself were getting what
we needed. I would recommend Dan as a Property
Manager without reservation. He has a great friendly
nature and attention to detail. He also seems to have an
innate sense of being able to read people, which is a great
advantage in his business”.
– Jenny Iselin (Owner)

“I have known Daniel Stanaway for a
period of approximately 4 years, during
which time he managed my NRAS
apartment at Nundah. Dan is well
versed in the nuances of owning an
NRAS apartment, and brought a high
level of skilled management and
knowledge to the table. Dan was
methodical in his approach; respectful
of the tenants; and always available for
a discussion about the management of
the apartment. I would certainly
appoint Dan to manage any future
property purchase should the
opportunity arise”.
– Peter Anderson (Owner)

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Property Management…

When Key4 Property manages your investment property, you have our assurance that we
will be acting at all times in your best interest!

Our team is committed to introducing innovative solutions to provide a unique property
management experience.

Some of the benefits of having a property managed by Key4 Property are:

• The strength of being a trusted and all-encompassing, one-stop property provider
• Real Estate Institute of Queensland (REIQ) member
• Weekly rent disbursements
• Access to a dedicated team of Property Management professionals
• Access to innovative cloud based Property Management software
• Zero tolerance to Rent Arrears
• Payment of Invoices from rent collected
• Recovery of Water Consumption Charges
• Comprehensive Entry, Exit & Routine Inspections
• FREE End of Year Financial Statement
• FREE Tenancy Database checks.

We pride ourselves of discharging our Property and Tenancy Management obligations in
accordance with our Property Management Standard. The standard allows us to manage
your investment property effectively.

Building Management…

As an experienced Building Management company, we pride ourselves in delivering
proactive building care functions, founded on professional relationships and personalised
customer care.

We engage and facilitate with all stakeholders including Developer/ Builder, Strata Manager
(Body Corporate Manager), various trade specialists and service providers to ensure the
effective maintenance and functioning of the buildings we manage.

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The strength of being a trusted and all-encompassing, one-stop property provider!
Our experience in Property Development, Residential Real Estate sales, and Building &
Property Management allows us to understand many aspects of importance to property
investors. Having a clear understanding of property investing and property development
ensures personal attention to each project is offered. As a one-stop property provider, we
research and acquire development sites which have been assessed for:

• LOCATION & ACCESS to infrastructure / shops / transport
• GROWTH potential for Capital Growth or Rent Yield Growth
• STYLE & QUALITY to reduce maintenance or body corporate expenses to a
minimum
• VALUE for MONEY to ensure that a buyer investment is wisely spent

Real Estate Institute of Queensland (REIQ) member.
As the peak professional association of the State’s real estate
profession, the REIQ ensures members are committed to
continuing professional development and ongoing training so
we can perform at the peak of our ability and remain as
trusted advisors to the public.

Weekly rent disbursements.
We offer weekly disbursements of rent received to our clients. This assists you in managing
your finances and paying down your mortgage sooner!

Access to a small, dedicated team of Property Management Professionals.
Our team is made up of dedicated professionals who are specialists in building and property
management. They have a strong understanding of their role, and continually increase their
knowledge of legislative changes, and industry and market trends, to ensure our clients
receive the highest level of service at all times.

Access to innovative cloud based property management software.
Console Cloud is Australia’s newest property management & trust accounting solution,
designed by Property Manager’s for Property Managers.

Being cloud based means that it is accessible at any time, from any device! Access data on
the road, from home or even overseas; providing ultimate flexibility!

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Zero tolerance to Rent Arrears.
Our Rent Arrears Recovery policy is in line with the REIQ (Real Estate Institute of
Queensland) guidelines and is as follows:

• Rent Arrears – 4 days: a courtesy email advising rent was not received on the due date;
• Rent Arrears – 5 days: an email requesting prompt payment of the arrears amount;
• Rent Arrears – 6 days: an email requesting prompt payment of the arrears amount, to
eliminate further action taking place;
• Rent Arrears – 7 days: an email reminding tenants that if payment not received on the
eighth day a Notice to Remedy Breach will be issued;
• Rent Arrears – 8 days: Notice to Remedy Breach issued – this gives 7 days to pay arrears;
• Rent Arrears – 15 days: not remedied – Notice-to-Leave is issued. This gives the tenant 7
days to vacate.

FREE!
There are many things that you expect from a professional property management service,
and we provide these to you as a standard service, and they are free!

• FREE comprehensive Entry, Exit & Routine Inspections by a qualified inspector;
• FREE End of Year Financial Statement; and
• FREE Tenancy Database checks.

“Our property management systems
allow us to spend more time doing
what is necessary… looking after your
property”

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Our Services…

A Property Manager’s role involves accepting accountability for various duties and
responsibilities, whilst adhering to legislative obligations.

Our duties and responsibilities include:

• To act in thein the best interest of our Client
• To achieve the best possible rents for the property
• To actively promote the availability of the property
• To be diligent in all aspects of the application process when selecting and
screening prospective tenants
• Negotiation of the terms and conditions of the tenancy in the best interest of the
owner within the bounds of the relevant legislation
• To complete and sign relevant documentation on behalf of the owner as
required
• To diligently collect rent and other monies due
• To pay accounts for example, Council Rates, Water Rates, Strata levies (Body
Corporate fees), Compliance, and Maintenance contractors as agreed in the
management agreement (Form 6)
• To carry our regular periodic inspections of the property with a report and
photographs
• To provide recommendations as to the requirements of maintenance and
general improvements to the property
• To arrange repairs and improvements to the property with professional
tradespeople as approved and/or as required to protect the property and the
safety of the occupants
• To advise the owner of any issues relating to the tenancy legislation and the
likelihood of that effecting the property as changes are legislated
• To exercise the rights of the Owner under legislation in regards to termination,
renewal and demands of the property and property tenancies
• To complete and serve all documentation
• To communicate in an efficient and effective manner at all times

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Why Choose Us…

At Key4 Property, we are leaders in the delivery of professional property management
services. We are backed by world class systems, which are synonymous with excellence.

When managing your property, we model our behaviour on five core practices of exemplary
leadership. It is our behaviour, which sets us apart from our opposition!

The five core practices of exemplary leadership which we follow are: model the way; inspire
a shared vision; challenge the process; enable others to act; and encourage the heart.

We are all focussed on evolving our service by following the 10 commitments of exemplary
leadership:

Model the Way
1. FIND YOUR VOICE by clarifying your personal values;

2. SET THE EXAMPLE by aligning actions with shared values;

Inspire a Shared Vision
3. ENVISION THE FUTURE by imagining exciting and ennobling possibilities;

4. ENLIST OTHERS in a common vision by appealing to shared aspirations;

Challenge the Process
5. SEARCH FOR OPPORTUNITIES by seeking innovative ways to change, grow and
improve;

6. EXPERIMENT AND TAKE RISKS by constantly generating small wins and learning
from mistakes;

Enable Others to Act
7. FOSTER COLLABORATION by promoting co-operative goals and building trust;

8. STRENGTHEN OTHERS by sharing power and discretion;

Encourage the Heart
9. RECOGNISE CONTRIBUTIONS by showing appreciation for individual excellence;

10. CELEBRATE THE VALUES AND VICTORIES by creating a spirit of community.

Source: Kouzes & Posner, 2011

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Peace of Mind for Absent Landlords…

Whether you live locally, interstate or abroad, our services do not differ!

We maintain a high level of service throughout our department to ensure you are receiving
consistent communication and regular updates on how your property is progressing.

We provide adequate notice to our Clients for the instances in which you would like to
attend any scheduled routine inspections and photographs are provided as part of each
inspection conducted so you can see for yourself how your tenant is maintaining your
property.

Code of Conduct…

At Key4 Property we are committed to doing the right thing and all staff has pledged to
uphold our Code of Conduct. This enables us to deliver services above the minimum
standards required by legislation and professional association guidelines.

• Act in the Clients Best Interest
We will always be fair to all parties but shall at all times act in the best interest of the party with
whom we have a Management Agreement: our Client.

• Retain Confidentiality
We shall at all times retain and respect the confidential and privileged nature of our dealings with
our Client and the public at large.

• Defend in Public
We will always be prepared to defend our actions, services and activities in a public discussion
with local property consumers, the media, in a Court environment, Clients and the local
community at large.

• Comply with Law
We shall at all times comply with all governing legislation. We shall at all times comply with the
By-laws, rules, and regulations of all professional bodies of which we are members.

• Comply with Business Policies
We shall at all times comply with the policies, systems and procedures of our agency.

• Comply with Privacy Policies
We shall at all times comply with the We comply fully with the Federal Privacy Act. The Key4
Property Privacy Policy can be found at: http://key4property.com.au/privacy-policy/

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Our Fees…

At Key4 Property, we understand that for you to achieve value for money, delivery of our
property management services must be well worth the income we receive. Our fees reflect
the quality of service we offer and are based on the number and type of property
management services you need us to provide.

As part of our ongoing service to you, we will provide the following:

• Payment of Repairs & Maintenance, Smoke Alarm Compliance, Rates Notice,
Water Charges and Body Corporate fees (and other payments as directed from
time-to-time) from rent collected;
• Weekly rent disbursement of rent collected (less fees);
• Recover Water Consumption Charges from your tenant; &
• From our sales department, an Annual Sales Appraisal.

Property Management is more than collecting rent and getting things fixed. Key4 Property
is backed by world class systems, and we believe in exceptional communication and
continually finding ways to improve our service.

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Our Management Partners…

It takes a village to effectively manage your property. We have access to an experienced
network of personnel through Key4 Property and along with our experienced Property
Management staff, we have partnered with property professionals to deliver the best
Building and Property management services available.

 

         

 

          

 

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Frequently Asked Questions explained…

Do I need Landlord Protection Insurance?
Landlord Protection Insurance is strongly recommended by our Key4 Property. Whilst every
action is taken to secure good quality tenants for your investment, life changes such as job
losses, relationship breakdowns, health issues and sometime death of a partner or close
family members, can sometimes lead to people acting out of character. To protect your
investment, and for a relatively low cost which may be tax deductable; Landlord Insurance is
a must for today’s investor.

Please send a copy of the Certificate of Currency to rentals@key4property.com.au .

Do I need Public Liability Insurance and Building & Contents Insurance?
It is a contractual requirement under the Management Agreement that our Client holds and
maintains appropriate Public Liability Insurance. We can’t begin managing your property
until your insurance information is provided. Public Liability insurance is important to
protect you and your investment.

It is strongly recommended that appropriate insurance is sought in relation to adequate
Building & Contents Insurance. Please Note that some items in your property may fall under
contents insurance therefore both building and contents insurance is recommended.

Before you purchase such insurances, please check with your Strata Manager (Body
Corporate Manager) to confirm the level of cover obtained by them in this regard.

Please send a copy of the Certificate of Currency to rentals@key4property.com.au .

Do I need a Tax Depreciation report?
A Tax Depreciation Schedule is essential for any property investor and through our
Management partner, WRC Quantity Surveyors, we can arrange on your behalf a Tax
Depreciation inspection and Report. Please check with your Tax Accountant about the
benefits of a Tax Depreciation inspection.

Do I need a Title Search?
As part of listing your property with us, a Title Search is required to verify ownership, and
the property description. The cost of this will be charged to your account. When you have
purchased óff-the-plan’ a property from Graded Developments, often we obtain these
details from the settlement packs from the Developer. A Title Search will not be required in
this instance.

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Can Council Rates, Water Rates & Strata Levies (Body Corporate fees) be paid from rent
collected?
It is possible for us to arrange payment of the Council Rates, Water Rates and Strata Levies
(Body Corporate fees) from the rent received. Payment can be managed in one of two
ways:
• You can arrange for these Service Providers to send copies of the bills
directly to us for payment; or
• You can send these to me for payment to rentals@key4property.com.au

N.B. Copies of the Invoices paid with follow the corresponding Property Management
Statement.

Isn’t Pest Control a tenant responsibility?
Although Queensland tenancy laws do not specifically refer to pest control, it does state, the
Owner must keep the rental property in good repair and fit for the tenant to live in, while
the tenant has to keep the place clean and undamaged.

We recommend the owner undertake regular pest treatment for spiders, cockroaches,
silverfish and ants. Often we can obtain discounted prices if treated in conjunction with the
treatment of the common areas undertaken annually by the Strata Manager (Body
Corporate).

Do I need a third-party inspector for Smoke Alarms, Safety Switches and Corded
Windows?
Unfortunately, we are not qualified to test a smoke alarm and our insurance does not
extend to cover in a fire event, where we have tested a button. We strongly urge you to use
a service provider, however, if you opt to test and clean yourself, you will need to ensure
that your obligations are met, as required by law, and that you complete the Statutory
Declaration provided, indemnifying Key4 Property Pty Ltd from any possible litigation or
fines relating to Smoke Alarm, Safety Switch or Corded Windows Compliance at your
property.

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How many Keys do I need to provide?
Tenancy legislation requires all tenants listed on the Tenancy Agreement be provided with
keys. The requirement is for one full set of (to every lockable door or device) be provided to
the first tenant, with each tenant thereafter being provided with a set of entry keys. We will
also require a full set to be held in our office.

Keys include electronic key cards, swipe cards and remote controls.

Do I need to regularly Test & Tag electrical appliances?
Queensland tenancy laws do not specifically refer to the requirement for testing and tagging
of electrical appliances in a residential context. However, to mitigate the risk of unsafe
electrical equipment being used, best practice indicates owners should test and tag
electrical appliances which are leased for domestic use at regular intervals.

Can you offer Budget Recommendations for Emergency and Preventative maintenance?
It is recommended that monies, where possible be kept aside for maintenance and general
upkeep of the property. We recommend you keep approximately $1000 handy at all times
for a maintenance budget. This will ensure your property is maintained in accordance with
legislative obligations and sound risk management. Well maintained properties generally
attract quality tenants and generally, longer term tenants.

Contact Us…

Key4 Property
ABN 74 160 758 805

T 07 3161 9667
E rentals@key4property.com.au
W www.key4property.com.au

“With Key4 Property managing your
investment, you can sleep easy
knowing your property is in safe
hands”

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Contact Key4 Property today to find out more about our services.